I was selling a RoboQuad (a toy robot) and it's minature on eBay. They cost a lot. And I sold it for a good price. Well, a week later I get a message saying the roboquad was worn at the legs and had lots of scraches, and the remote printing was so faded you couldn't even read it! That was totally not true. When I had it, the roboquad had no scratches except two scratches on it's front left leg (which I mentioned in the description). Also the remote words had almost no fading at all. And I could read every word on it clearly. And he said that I mentioned I had bought it 1 1/2 years ago and he called the manufacture and it was made in 2007. Well, in the description I had said "about" 11/2 years ago. Plus, things sit on shelves for years before it is sold. So he said he was sending back to me. I hadn't even agreed to give him a refund. He also made a dispute so I have a week and a half to work it out with him before eBay gets involved.
Well, I personally think his expectations were too high. In the dispute he said I didn't describe it right. Well, it said in eBay that if "The item was properly described but did not meet the buyers expectations" or "The item has minor scratches and was listed as used condition" I have the right to refuse to refund him.
So, what should I do?
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See, I don't want to give a refund and I don't want a bad review. But, I'm guessing one of them is gonna happen.